Frequently Asked Questions

1. Where do I start?
2. How to order?
3. How far in advance should I place an order?
4. Do you ship to my location?
5. Can I change the number of rental items that I have reserved?
6. How early can I receive the rental items?
7. How will my rental items arrive?
8. When do I have to return (or ship) them back after the event?
9. How to return my linens?
10. Do I need to launder the items before they are returned (or shipped)?
11. Can I cancel my order?
12. What is a Security Deposit? (If your question is not here, please Contact Us)

Answers:

1. Where do I start?
   First, you need to know the chair type and size, then compare with our chair cover measurements. You can order a Sample to check out the fitness and how it looks. We have a universal type cover: Self-Tie chair cover which can fit on most different type of chairs.
2. How to order?
   Please submit a Quote Request for actual shipping cost and price quote, If you accept the quote, then click Rental Reservation or Payment Options and choose an option. A confirmation e-mail will be sent to you within one business day after we receive the $100 reservation deposit.
3. How far in advance should I place an order?
   We generally recommend placing orders 1-3 months in advance to ensure availability and you can save up to 15% on our early bird special plan(please check Rental Price for detail). If the event is within 2 weeks, please Contact us to check the availability.
4. Do you ship to my location?
   We ship to all locations in the 48 continental United States.
5. Can I change the number of renal items that I have reserved?
   Yes, the reserved items number may be adjusted up or down before shipping. To add more rental items, please contact us as early as possible to ensure the availability. The request of changes(such as Shipping address, quantity) must be made by E-mail(if shipping is required).
6. How early can I receive the rental items?
   The rental items are usually scheduled to be delivered 2-3 business days before your event (Except for other arrangement).
7. How will my rental items arrive?
   Your rental items will arrive neatly folded individually in a box(s).
8. When do I have to return (or ship) them back after the event?
   The rental items must be returned or shipped in 2 business days after the event date.
9. How to return my rental items?
   Items may be returned or shipped in the same box(es) which we send to you or use similar size boxes. Place rental items evenly in each box and then attach the return label(if you pay 2 ways shipping fee). If return label is not included(for one-way shipping), you can choose different carrier(UPS, Fedex or USPS) for return shipping.
10. Do I need to launder the items before they are returned (or shipped)?
    No laundering needed before returning. However, all items must be dry and free of food and debris prior to packing. We really appreciate your kindness if the items are folded before packing.
11. Can I cancel my order?
    Yes, you can cancel your order before items are shipped. But the Reservation Deposit is not refundable.
12. What is a Security Deposit?
    A Security Deposit = Total Rent. It is required when you pay both Reservation Deposit and Rental Balance with Paypal or Check/Money Order without providing your credit card information to us. The Security Deposit will be fully refunded after rental items are properly returned.